Contact
Use the channels below for account, billing, refund, privacy, and copyright questions. We review support requests in the order received and prioritize urgent billing, access, and security issues.
Contact channels
Customer support
[email protected]Account access, Chapter Packs, content unlocks, membership questions, payment receipts, refunds, and general service support.
Privacy and data rights
[email protected]Privacy questions, data access, correction, deletion, consent, and other privacy rights requests.
Copyright notices
[email protected]Copyright infringement reports, counter-notices, licensing questions, and content rights concerns.
What to include
To help us resolve your request faster, include:
- Your FlipMomentum account email.
- Order number, payment receipt, checkout session ID, or transaction date and amount for billing issues.
- The page URL, story title, episode, or chapter involved.
- A clear description of the issue and any screenshots, error messages, or supporting details.
Response time
We aim to respond to complete support requests within 1-2 business days. Refund reviews may take 5-7 business days when transaction records or identity checks are required.
Company and contact information
- Service operator / data controller
- Yibin Tianyu Technology Co., Ltd.
- Business registration number
- 91511502MACPGPBM71
- Registered address
- No. 19 Wainan Street, Cuiping District, Yibin, Sichuan, China
- Customer support
- [email protected]
- Privacy and data rights
- [email protected]
- Copyright notices
- [email protected]