Refund Policy
Last updated: May 13, 2026
Company and contact information
- Service operator / data controller
- Yibin Tianyu Technology Co., Ltd.
- Chinese legal name
- 宜宾天羽科技有限责任公司
- Unified Social Credit Code
- 91511502MACPGPBM71
- Registered address
- No. 19 Wainan Street, Cuiping District, Yibin, Sichuan, China
- 四川省宜宾市翠屏区外南街19号
- Customer support
- [email protected]
- Privacy and data rights
- [email protected]
- Copyright notices
- [email protected]
1. Virtual Currency (Coins)
⚠️ Important — Coins Are Non-Refundable
All coin purchases are final and non-refundable once the coins are credited to your account.
Coins purchased on FlipMomentum are virtual items with no real-world monetary value. By completing a purchase, you acknowledge and agree that all coin purchases are final.
Statutory rights and checkout consent
Before payment, users must confirm that Coins are virtual items delivered immediately and generally final/non-refundable. This does not limit refunds, chargeback rights, cancellation rights, consumer guarantees, or other remedies that cannot be waived under applicable law.
2. Why Are Coins Non-Refundable?
Due to the nature of virtual goods, we cannot offer refunds for coins once they have been added to your account for the following reasons:
- Coins are instantly delivered and available for use upon purchase
- Coins may have already been used to unlock content
- Virtual goods cannot be "returned" like physical products
3. Exceptional Circumstances
We may consider refunds in the following rare cases:
- Duplicate charges due to a technical error on our part
- Unauthorized transactions (subject to verification)
- Service unavailable for an extended period due to technical issues
Each refund request is reviewed on a case-by-case basis. Contact [email protected] with details.
4. Premium Subscriptions
Monthly or annual premium subscriptions may be cancelled at any time. If cancelled, access continues until the end of the current billing period. We do not offer pro-rated refunds for unused subscription time.
5. How to Request a Refund
If you believe you qualify for a refund, please follow these steps:
- Email [email protected] with your account email
- Include your order number and reason for the request
- Provide any supporting evidence (screenshots, error messages)
- Allow 5–7 business days for our team to review
6. Chargebacks
Warning
Filing a credit card chargeback without contacting us first may result in the suspension or termination of your account. We reserve the right to dispute any unauthorized chargebacks.
7. Contact
For refund requests, please email: [email protected]. Please include your account email and transaction details.